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Frequently Asked Questions

What is therapy?

We provide professional psychotherapy services with a confidential, state-certified mental health therapist, licensed professional counselor, or licensed clinical social worker. Therapy experiences differ from therapist to therapist.


However, in general, therapy is a professional relationship between a client and therapist designed to alleviate turmoil or distress. The goal of therapy is to promote healthy living and help clients make the most of their life.

How long will therapy take?

You can expect sessions to last about 45-50 minutes, although couple and family therapy may last longer. Depending on the situation, appointments may be set up weekly, bimonthly, or on a monthly basis.


You will be setting goals and designing a plan of treatment jointly with your counselor. You are free to discontinue counseling at any time. However, it is important to have a plan and to tell your counselor that you wish to terminate services.


If for any reason you are uncomfortable or feel your needs are not being met, we invite you to discuss these concerns with your counselor or another staff member.

What does confidentiality really mean?

Your therapist, and any staff member within this center, has a legal, ethical, and professional responsibility to abide by state and federal regulations designed to prevent disclosure of any information that could identify you, unless:


• You sign a consent to release or obtain information.

• A court order mandates the release of information.

• You commit or threaten to commit a crime which could cause harm to yourself or another individual.


If there is suspicion of physical, sexual, or extreme emotional abuse of a minor, the law mandates a report to local authorities.


In an emergency situation, medical personnel may be informed of pertinent information or qualified personnel for program evaluation and supervision.


With few exceptions, biological parents have legal access to information about their minor children unless the child specifically denies the parent access to the child's treatment record.

Do you offer virtual sessions or tele-therapy?

In these challenging times, we are all working together to provide the best, safest and most effective options to our clients. Tele-therapy is a wonderful option to assist clients in beginning or continuing when they are unable to attend in-person sessions, are uncomfortable doing so, or even a great way to get a session in when you are out of town! Ask our front office staff for more information on this option.

What if I need to cancel or reschedule my appointment?

You can easily cancel or reschedule at any time by visiting the Client Portal, or by calling or texting our office at: 801-331-6775. Please be advised that we have a 24-hour cancellation policy.


Please note: There is a $145 late cancellation fee if your appointment is canceled less than 24 hours before your scheduled therapy session. If you do not show up to your appointment, you’ll be charged a $145 “no show” fee. These fees are your responsibility and are not covered by insurance.


Always remember, if you can’t make it into the office for your session, just let our office staff know, and they can send a link for a Teletherapy session.

Do you accept my insurance?


We are paneled with SelectHealth, PEHP, DMBA, Blue Cross/Blue Shield, and EMI Insurance Companies. Please call your insurance company prior to your visit to verify we are listed on your specific policy.

If you have insurance we don’t accept, no problem! You can “Self-Pay”, then we can provide you with a special receipt called a “Superbill” to seek partial reimbursement from your insurance with out-of-network benefits. * (You will need to verify “out-of-network benefits” with your insurance company prior to your first session). Each insurance company plan will vary).

We do not accept Medicaid or Medicare.

How do I pay my bill?

You can pay for your sessions or any outstanding balances by visiting the Client Portal, or by calling our Billing Staff at:

Can my therapist write a letter for me?

No, it is Circle of Life’s policy that our Therapists and Office Staff do not write letters for Clients. We can provide school excuses at time of service.

Do you require both parents' consent and signatures for minor clients to attend therapy?



Can my therapist prescribe medication?

No, Therapists cannot prescribe or manage medication.

Can I see my therapist more than once a week?

Yes, you may see your therapist more than once a week. However, this is something that should be discussed between you and your therapist. Most clients meet with their therapist on a weekly basis.


What If I need to see my therapist because I am in crisis?


If you are in any type of crisis, do not use this site. Dial the Crisis Hotline at 988 or dial 911 immediately for help.


How long should I attend therapy?


This varies from person to person. This is something you will discuss with your therapist.



How do I get started?


Call or text our Office Staff at 801-331-6775 to answer any questions and schedule your first session.

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